On Site Forklift and Material Handling Specialst

Why Fortune 500 Companies Choose Challenger Enterprises for Their Forklift Maintenance

Points of Difference	Dealerships	The Challenger Advantage
Independence	New equipment sales primary focus.	Maintenance and repair sole focus. No OEM affiliation. No conflicted business objectives.
Technician Qualifications	Many new or in- training due to high turnover.	Average 18 years industry experience. Minimum equipment downtime and maximum useful life.
Labor Rates	Highest in the marketplace.	Far below dealership rates.
Parts	80%-100% mark-up on dealership cost.	No mark-up, billed at Challenger's invoiced cost. Up to 40% annual cost savings.
Responsiveness	Response time 4-24 hours. Technician not always the same.	Technician resident at customer location. Fosters in-depth customer equipment knowledge and minimal downtime. First contact point during off hours.
Travel & Charges Overtime	Portal to portal billing; charges for parts pickup travel and overtime for nights and weekends.	Technician resident at customer location. Most common parts inventoried on-site. No overtime for nights or weekends. Greatly reduced costs and faster equipment repair.
Guarantee Maintenance Contract Exclusions	Significant parts and maintenance not included under guarantee & billed separately.	No exclusions. No hidden costs.
Preventative Maintenance	Scheduled on calendar days. Least experienced technician used and other deficiencies not identified and corrected.	Scheduled on equipment operating hours. Experienced technician used. All deficiencies identified and corrected. Problems fixed while minor. Minimal equipment downtime. Maximum equipment life.
Information Systems	Inconsistent paper and pencil based approach. Each work order billed separately. Records not easily accessible for customer analysis or OSHA compliance.	Consistent on-site computer and proprietary software approach. Work orders electronic and aggregated for billing. Work records ISO & OSHA compliant. Customer access to information on-site for fleet analysis and capital budgeting. Lower customer A/P processing costs.

It's extremely important to get the most out of your equipment investment.

►	MAXIMIZE Your Equipment's Useful Life
►	MINIMIZE Equipment Downtime
►	EXPERIENCED Technicians
►	BILLING LESS than Dealer Rates
►	CONSIGNMENT Parts Sold to You at Our Cost
►	ON-SITE Computer and Software to Track and Manage Your Fleet
►	OSHA Compliance